Atomic Learning, a Valuable Resource for SU Students

Want to look and feel like somebody who knows everything?  Ok, Faust, I have some great information for you.

Shenandoah University has access to thousands of online tutorials that teach you all about any kind of software that you might encounter.  From Photoshop to Garageband and anything in between.

Atomic Learning has all the information you could possibly need to complete whatever software related task you can think of. There are a few ways to get to Atomic Learning through Blackboard:

1. Go to the Academics tab and look under "Bb Tools" there will be a link that says "Atomic Learning."  
2. Go to the "Tech Support" tab, and directly under the main tab will be a sub tab that says "Atomic learning."
3. Go to the "24/7 Trainer" tab and click the image on the left side of the screen that says, "Technology Training Tutorials." This way to access Atomic Learning will not have you automatically logged in, so you will have to input your information.

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Recording from Webcam inside Blackboard!

One of my favorite features about Blackboard is that you can easily and efficiently record videos with your webcam and have them automatically upload to YouTube.  In fact, anywhere you can edit text you can actually just embed a recording of you speaking from a YouTube video in the text's place. 

I would highly recommend that before you try to submit a video response, you ask your professor if that is an acceptable practice for his/her course.    

How to record from webcam via Blackboard:

• Find any spot in Blackboard for inputting text. On the right side of the text editor will be a double chevron.  
• Click the double chevron.  In the bottom left of the new text editing view, there will be a small red target.
• Once you press this button, you will be able to record from webcam

Don't forget to setup YouTube to work with your SU email!

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Tech Tips From Devon

I've got some great tips this week to get you off on the right foot this semester! 

Read on for info on 10 PPT alternatives, the My Bb tab and a great Google Keep update!

Where I'll Be This Week
Monday - Bowman Building - 11 - 1 - Room 212
Wednesday - Cork Street - 11 - 1 - Room 142
Thursday - Wilkins Building - 11 - 1 - Conference Room
Thursday - HHH - 2:30-4:30 -  Room 140
Friday - HPB - 11 - 1 - In Front of the Library

Always Online @ www.su.edu/training
 

10 Unique PowerPoint Alternatives -  Try Something New This Semester! PowerPoint has long been the staple, go-to software for presentations.  This landscape is changing daily with the introduction of new and feature rich alternatives that can make your presentations a memorable experience for those involved.  I've prepared a list of PPT alternatives that you might want to try out if you are looking to impress your coworkers or students with your tech savviness!  I encourage you to try them all!

Google Keep Adds Location and Time Reminders! Google Keep, the note taking, list making reminder app extraordinaire now has the ability to remind you based on time or location.  Put your grocery list in Keep, add a location reminder for your favorite grocery store, and Voilà, your list appears when you are at the store!  Need a reminder of talking points before a big meeting?  Simply put them in Google Keep, set a time reminder for right before you meeting and then wow them with your skills!  Check out the link for more information on this handy tool!

Best wishes to you all during our first week of classes!  Don't hesitate to contact IC if you need any technology related support! 

Post Information Provided By Devon Taylor, IC's Technology Training Coordinator

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Weak Wireless? Do something!

If you notice that your device constantly disconnects from our wireless or you seem to have relatively low signal strength in an area, don't panic.  Just remember where the troubled location is, and get onto Blackboard and report a weak wireless signal.

• From the My Bb page click "Tech Support"
• Click "Log Wireless or Network Issues"
• Fill out the form

When it comes to wireless signal strength, you are our eyes and ears.  We need your input or else we won't know there is an issue.  

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Don't forget to sign up for Emergency Alerts!

Sign up for Emergency Alerts

In the event of a catastrophic emergency, how do you intend to be notified if you neglect to sign up for our fast and easy emergency alert system?

Don't wait for carrier pigeons, smoke signals, radio broadcasts, or air-raid sirens to be notified of emergencies.    

Signing up for our emergency alert system is fast and simple, and could save your car from being swept away in the event of a flood, or your life in the event of a catastrophe.

To sign up for our emergency alert system:

• Log into Blackboard
• Go to the Community tab
• input your information and create an account

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Best Free apps for SU Students

After spending a lot of time browsing through various tech blogs about which apps are best for college students, I felt like pulling out my increasingly graying hair.  There are so many valuable apps out there that I felt like it was IC's turn at giving you a list of quality apps that SU users can use for free.

Keep in mind, we have our own app store called "Self-Service"  that all of the apps contained within are free to students.  Many of these apps are not actually free, but for SU students they are, so these apps will be included in this list.

Let's do this:

• Evernote -- An app that allows you to organize all of your thoughts, interesting information, tasks, and various other snippets that you want to hold onto.  You can access Evernote across all of your devices, and it has an extremely easy interface to navigate.

• Skype -- Needless to say, Skype is on the list because of its very simple interface, and its extraordinary functionality.  Face to face communication, for free, with anybody across the world is a breeze with Skype. 

• Penultimate -- A creative note taking program that will allow you to use your iPad as a blank piece of paper.  Feel free to use a stylus with Penultimate, and create hand-written notes and store them directly to Evernote.  The Penultimate / Evernote combo is one of the most potent app combos for students

• Google Drive -- At SU we use a lot of Google applications.  Google Drive is one of the apps that we most commonly use because of its downright convenience.  Want to store a doc forever that everybody in your group can modify to perfection?  Want to store a photo album that nobody else but you can see?  Google Drive is going to be perfect for you.

• Mint -- A simple way to keep track of your delicate college finances.  Hookup your bank account information to Mint and you will get a wealth of spending habit information, budget tracking, and other easy to access financial information.

• Keynote -- Many feel as though this is the best app for making slide-shows. The slides are designed to look pretty sleek and professional, and the interface is clean and comfortable for users of all skill levels. 

• Duolingo -- Lots of people have a pretty easy time learning foreign languages.  If you are not one of those people, Duolingo is a phenomenal and free way to get a little extra help with whatever language you need assistance with.

• Pages -- Considered by many to be the highest quality word processors for iPad, Pages will allow you to create, edit, and view documents wherever you are.

• Numbers -- Not all classes will require you to work with spreadsheets.  Those classes that will have you working with spreadsheets, Numbers will, most likely, be an incredibly useful app.

• Gmail -- With notifications for each email your receive and lots of options to customize your inbox, the Gmail app should prove invaluable for all of you.  Make sure to have this one downloaded so that you never miss an important email again!

Without a doubt if you download and use these apps effectively, you will, in some way, increase your ability to work more efficiently at SU.

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The Who What Where When and Whys of IT help at Shenandoah University

No, you can't use force powers to fix you MacBook

Everybody knows that IT problems can be confounding.  When you need help you are already most likely frustrated because, let's face it, serious IT problems are a major headache.  On top of the mounting frustration of on going computer woes, you are expected to go to the right people, at the right place, at the right time, and ask the right questions.  Believe me, I understand your pain.

Today's blog is all about mitigating as much of that IT frustration as possible. So, together, let's all take a collective deep breath, exhale, stretch-out something sore, and get ready to sift through the turbid haze of IT assistance. Once you learn how to get help efficiently, tech problems become way less worrisome. So let me share with you some tremendous SU resources.

This poor lil fella probably just needed some IC Help Desk love

What to do when problems arise:

Depending on the nature of your current situation, you might want to take a few different actions. So stop and think about what is going to work best for you and your schedule.


For example:

•  Go to the Help Desk if you are on campus and have a few spare moments, you can strut over to Howe Hall room 112 and get immediate assistance.
• Submit a work order if you find that you are so slammed that you could not possibly make it to Howe Hall. While your busy life is taking place, somebody in IC can help you handle your inquiry from behind the scenes without you waiting around. 

IC Resources:

IC Help Desk
Howe Hall: Room 112
Phone: 540.665.5555
Email: Helpdesk@su.edu
If you happen to be at our Health Professions Building or our Northern Virginia campus, you're in luck because both sites also have a Help Desk

Submit a work-order.  

A great feature about the work order system is that there is a paper trail left behind whenever a work order is submitted.  Why it is a great feature is that the entire processed is tracked and monitored so that all inquiries are handled in a timely and coherent fashion. Additionally, after enough work orders are filed and resolved, a well-organized F.A.Q. section will emerge with answers to common problems which will be tremendously beneficial to others.

Additional IC resources:

In the rear entrance of the Smith Library, you can access the Institutional Computing office and find a gentleman by the name of Devon Taylor at the first office on the right.  Devon's job is to help SU users interface better with technology.  If you're curious about how to make Gmail work a little bit more efficiently or need to know how to use your iPad more effectively, then Devon is going to be a great resource for you.

If you have issues with Blackboard prior to log in, you need to seek out help from the Help Desk.  If you have issues with Blackboard after log in, you need to submit a work order to receive help.

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IC Help Desk After Hours Support

The IC Help Desk is pleased to announce that beginning Tuesday, August 20th, we will be able to offer the SU Community 24/7 after hours phone support.  These additional services will be available from 5pm - 7am Monday - Friday, and 24/7 on the weekends. 

 To access the after hours phone support, you will still call the IC Help Desk at 540-665-5555.

If you have any questions regarding the after hours support, please contact the IC Help Desk at helpdesk@su.edu or 540-665-5555.

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Weekly Tips & Tricks From Devon

Technology Tips & Tricks 

By 

Devon Taylor

Devon will be all over SU this week!  He will not have drop in sessions this week due to many distributions and trainings for the start of the new semester!  You can reach Devon via email and chat throughout the week if you need assistance.

Custom Lists, Link Searching and More! Google Drive has been updating like crazy the last couple of weeks, so I thought it would be good to give you a general overview of some of the new features. The link will take you to the Google Plus Google Drive page, which has extensive information about how to use all of the new features.  These include sharing photos stored in Drive, custom bulleted lists, link searching from within Drive and a few more!  I hope you check it out and start using some of these new tools.

7 Ways to Manage Email So It Doesn't Manage YOU! With classes starting, the amount of email that we will all be receiving is about to increase majorly.  I found this great article on Linkedin about managing the ever growing barage of email that we receive daily!  It lists some pretty good tips regarding email management and some quick ways you can stay on top of your inbox.  Check out the link to view the article.  If you need assistance getting your inbox under control, don't hesitate to contact me.  I can get you from 20,000 to 20 in a half hour or less!

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Make Sure to Enroll in The Business Office Organization

As a student this year, each one of you will be responsible for self-enrolling in the Business Office Organization.  If you do not enroll, you are going to miss out on a bunch of important information, such as:

The cuteness is strong with this one

• Refund Check Information
• Parking Pass Deadline Information
• Tuition Information

Enrolling in the Business Office Organization is easier than saying, "awwwwe." when you see an eight week old basset hound sleeping peacefully with his little puppy-paws up on the armrest of a chair.

How to enroll in the Business Office Organization:

• From the “My Bb” page click the center tab that says “Administrative”
• Enter the words “Business Office” and click “Go” in the “Organization Search” bar
• In the next screen put your mouse over the organization name, a chevron will appear.  Click the chevron.
• A drop down list will appear and it will say “Enroll” click Enroll and then on the following page click “Submit”

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Using IFTTT or If This Then That

Today we are defying the age old wisdom set before us in the 1984 film "Ghostbusters." That's right folks, today we are crossing the streams.

The topic of today's blog is a great website and mobile application that you can use to cross many of your favorite social networking and common applications to create brilliant synergies. The website I am writing about is called, www.ifttt.com, and it stands for "If This Then That." Sure the name is a little peculiar, but the service is incredibly useful.

There are tons of ways that you can uniquely make recipes to cross some of your favorite programs.  Want a tweet to be sent out whenever you upload a photo to Instagram?   How would you enjoy receiving a text message every time it starts to rain, or when the temperature drops below freezing?  Want to automatically have chess tips tweeted daily (a personal favorite) or sent to your Dropbox? These are all things that you can setup in ifttt, but really the custom combinations you can make are almost endless (I am not a statistician so I am just assuming that statement is somewhat true).  Additionally, there are hundreds upon hundreds of pre-made recipes that you can browse, or you can just create your own from their user friendly interface.

If you spend a little bit of time creating a few recipes I guarantee you will find an incredibly useful combination that you will use over and over again.

  

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Make Sure to Edit Your Blackboard Profile

Instead of integrating some of our academic features with social networking sites that you most likely use, Shenandoah has decided to separate business from pleasure by embracing the features of Blackboard Profile.

This is one of the newer features to Blackboard; this year, you certainly want to have your Blackboard Profile information edited and current.  There are a lot of features in Blackboard that are going to require you to submit information, and if your Blackboard Profile is up-to-date it will allow the people who are reading your submissions to know more information about you.

Editing your Blackboard Profile is easy. Here is an explanation about how to edit your Blackboard Profile:

• Go to your "My Bb" page
• Click the "Avatar" image in the top left corner
• Hit the "Edit My Blackboard Profile" button
• Edit the relevant information and set your privacy settings and click submit

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Exploring the iPad app Touchcast

Today's Blog comes to you in the form of a vlog or video blog, created using the iPad app Touchcast.  Click this link and enjoy! When you get into the video, make sure to scroll down a bit until the full screen is revealed. 

If you want to download this application, visit Touchcast's website and you will be prompted to download the app.

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iMLearning Equipment Change of Ownership Details

At the end of eight semesters and upon graduation, ownership of the iMLearning equipment shall be transferred to the student.  Students that leave Shenandoah University prior to both conditions being met, have the option to purchase the equipment.  Upon change of ownership of the computer, students must restore the operating system to the original version, and remove the iLife application.

If you have additional questions about the iMLearning program at SU, please contact Don Silvius at dsilvius@su.edu or stop by his office within the Help Desk area in Howe on main campus.

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The Blackboard Retention Center: An Insider's Secrets

It may be the case that some of you know what the Blackboard Retention Center is, but I think it is most likely that very few of you have ever heard of it.  So I figured I'd post you some inside information.  Get ready to protect me for whistle-blowing. Hopefully I will not have to spend the next several months in the Moscow airport.  Only time will tell.

It's weird how the IC department staff looks so edgy these days

Blackboard Retention Center is the primary tool that instructors will use to keep tabs on the students who have been doing well and those who have been performing poorly. Think of it like Santa's "naught and nice" list. Yes, that's right, professors can totally Big-Brother you with the Blackboard Retention Center.

The Retention Center is all about the students' academic activity. A professor can log on, see who has been frequently absent from class, not participating, neglecting to log into the Bb system (make sure you have SU's Mobile app so you can access our Bb Mobile Learn on all of your devices so this never becomes a problem).  In fact, the system is so sophisticated that Blackboard automatically warns the professor of students who are failing to uphold their academic obligations.  Furthermore, with a single click, the professor can form an email to all of the students who are lacking behind in various categories, and shoot them a "get your stuff together" email.

If knowledge is power, then with the video provided below, you might be able to end America's dependency on foreign oil.

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Blackboard Mobile Learn

Blackboard Mobile Learn will work across your IOS and Android devices

Most of you already know that Blackboard has gone mobile. What many of you may or may not know is that here at Shenandoah University we Blackboard our own way.  If you want your Blackboard Mobile Learn to work, download Shenandoah University's Mobile app.  Once you have our app installed just hit the Blackboard Learn icon and log into Blackboard as usual!

Blackboard Mobile Learn will be infinitely valuable to all of you that depend largely on Blackboard to make it through your day-to-day activities here at Shenandoah University. The app itself does a great job transferring the most valuable information from your Blackboard into a mobile format.

The interface of the mobile app is pretty simple, but varies slightly depending on which platform you are using.  After searching the internet for a bit, I collected a few excellent Youtube tutorials from Blackboard inc (Keep in mind, these tutorials come from the stock Blackboard Mobile app, and Shenandoah's version varies slightly).

Blackboard Mobile Learn Tutorials:

For the Ipad
For the Iphone
For Android

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Blackboard Calendar Basics

Seriously, I can barely tell the difference, but then again, I'm new

At SU, we are all considered to be pretty lucky.  We have world class professors, a campus that looks a tad like Rivendell (home of the house of Elrond and the High-Elves of Middle-Earth in Lord of the Rings for you non-nerds out there), plenty of delicious food in the cafeteria, and an Institutional Computing department that pulls out all the stops when it comes to the success of this university's students.

In order for you to become a hyper-successful student at SU, you are going to need to do a bunch of stuff. Most of that stuff, the IC department cannot help you with, but when it comes to interfacing with the university through technology, that is where we come in.  One of our most important tasks is making the ins-and-outs of Blackboard easy to understand and accessible for all of you.

Today we will take a look at one of the more important features for your success: the Blackboard calendar. 

The Blackboard calendar will most likely become an integral part of your day-to-day academics.  Luckily, it is a high quality tool that is pretty easy to use and navigate effectively.  

Some of the most handy features about the Blackboard Calendar are as follows:

As your professor makes changes, your calendar will change. That's right; when your professor changes an assignment, due date, or adds and removes events so will your course's calendar reflect that information.  The calendar will populate in this way automatically for any courses you are enrolled in.

Hiding unwanted calendars is a breeze.  Too much visual clutter in your Blackboard calendar?  I can sympathize with you.  At any given time, it seems like I have eight calendars overlapping making sure that I know that I have way more to accomplish in a day than there are hours.  But no matter, I will simply hide a calendar or two that are not too important to reduce the visual clutter.

(For some of the more simple features, if I do not include written step-by-step instructions, check the links provided in the text, and it will direct you to an online photo, photo album, or video with relevant information that should show you exactly how to do what I am writing about. Go ahead, check it out!)

Adding events to your Blackboard calendar is quick and painless. To add an event, all you need to do is click on the calendar itself where you would like the event to be scheduled.  A window will appear that wants a little more detail about the event. Fill out the information, and presto-chango, you have yourself a completely detailed event.

Exporting your Blackboard calendar is easier than getting knocked out by Mike Tyson in his prime. Also, it is easier than crashing your car while texting. Seriously, don't text and drive. To export your calendar you want to go to your Blackboard calendar and hit the "Get External Calendar Link" button at the bottom left portion of your Blackboard calendar page.

• Once you have the External Calendar Link paste that information into your Browser's URL bar
• You will then be prompted to download the calendar.  Download it and then place it on your desktop
• Go to your Google calendar, find the "other calendars" drop down menu in the bottom left corner of the calendar, and hit the "import calendar" button.
• Hit the upload button and you're done!

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Maintaining Your Smartphone

Tristan's Smartphone reporting for duty

After I went home from work yesterday, I did a few errands, and then eventually went home.  Like most nights, I sent some text messages to my friends to see if anybody wanted to grab a bite to eat or come over to watch some Netflix.  While I was texting, I noticed that my keyboard was slowing down significantly.  I figured one of two things was happening:

1) I text too fast for my phone
2) I have not been maintaining my phone properly so it is slowing down.

Since I do not text at blazing speeds, I'm going with the latter of the two.  This prompted me to go on a late night internet quest to find out some useful resources for maintaining your smartphone's performance.

Here are some of the most logical and best tips I have found so far:

1) Keep your phone charged properly. Generally you want to wait until your battery is pretty low before you charge it all the way back to full.

Not even the 6th tip will help this 'lil fella

2) Keep your phone cool.  You can actually lose a pretty significant amount of performance if your phone gets too hot.  Keep in mind that a lot of the more durable cases can contribute to an increase in your phones temperature

3) Be an application minimalist.  If you are the type of person that downloads every app under the sun, you might find that your performance suffers.  If you have a ton of apps, make sure that the apps you are not using are turned off.  A great way to make sure peripheral applications are turned off is by using an app (go figure) called "Advanced Task Killer"  it's free and easy to use.

4) Reset your phone daily.  I called the local Verizon store in Winchester to see if the representatives there had a few performance saving tips, and this is the primary answer I received.  The representative made it clear that your phone should stay off for about five minutes until the phone can recent its connection to the local towers.

5)  Clear your smartphone's cookies.  These are little programs that assist marketing companies keep track of your browsing patterns so that they can collect some data from your browsing patterns.  All smartphones will have a way to clear out cookies.

How to clear cookies from an Iphone
How to clear cookies from a Samsung Galaxy s3

6) Reset your phone to factory default settings.  This is your last resort.  When your phone is too clogged up and a complete wipe would save you more time and spare you from massive headaches, this is always the last option on the table. This will delete all downloaded apps, and restore your phone to its day one settings.

How to factory reset an Iphone
How to factory reset a Samsung Galaxy

I cannot stress this enough. If you factory reset, you are going to lose everything that is currently on your phone.


This post was not designed to shed too much light on battery saving, but I went ahead and found a really great tech blog about saving battery life.  With these easy steps, you should be able to keep your constant battery charging to a minimum.

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Introducing a New IT Blogger

New Blogger:  

Tristan Plummer

Ask Tristan, "How can I Blackboard Better?"

Tristan's offical job title is, "Technology Liaison." Essentially he will be a resource for a lot of your Blackboard needs.  In fact, if you ever need help, Tristan might be one of the folks answering your Web Help Desk inquiries as well.

A brief refresher about the Web Help Desk from July 22nd's blog.
To report an issue to Institutional Computing make sure to submit a Help Ticket, here is how: 

1.Go to workorder.su.edu
2.Login with your SUnet Username and Password
3.From the Help Desk page, select the correct Request Type in the drop-down list
4.From the second  Request Type tab, select the correct Request Item
5.From the third Request Type tab, select the type of Help Needed
6.Enter all applicable fields, including Subject, Request Detail, and Location. In the Request Detail section, please include specific information about your issue, including where and when the issue occurred, what you need fixed, and the time sensitivity of the issue
7.Please select the correct Asset under, My Assets
8.When you have entered all the necessary information for the ticket, choose Save at the bottom of the page


Eventually Tristan will be a common sight around our campus as he will be tasked with going to our various halls and assisting with Blackboard matters anyway possible.  He is not shy, go up to him and ask him to show you some simple tips and tricks that can save you and your friends valuable time.

You can feel free to stop by Tristan's office, room 41 in the bottom of the Smith Library.  He will be available, for the next few weeks from 9am-5pm EST.  

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Instead of ending today's blog with a simple introduction, I wanted to take a little time to discuss one of my favorite cross platform applications, Evernote.  This easy to install program can be setup on all of your devices under a common account, that way anytime you update information to Evernote it is accessible no matter what device you are currently using.

Why use Evernote?

Evernote is software that allows you to manage your thoughts, ideas, photographs, interesting internet finds, to-do task lists, and various other experiences that need to be organized in this complicated age.  Long story short, if you use Evernote effectively, You will never lose information again.  Here is a really simple preview of Evernote's easy-to-use interface.

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Usability Testing Opportunity For Students

 

Blackboard (Bb) is runing a Portfolio Usability Test & would like SU's students to participate.

Bb Inc is looking for STUDENTS to test out their portfolio offering. This is a one-on-one usability test that lasts no longer than 1 hour. Bb need STUDENTS who are required to create an e-portfolio as a part of their course or a program.

Interested students should email ranjan.bhattarai@blackboard.com immediately to get signed up.

Bb will conduct separate usability tests with Support Staff and Instructors at a later date.

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IC's New Staff Member & Tech Tips

Happy Monday, August 5! Institutional Computing would like to introduce you to our new staff member Tristan Plummer. Tristan is IC's Technology Support Liaison and is located in the basement of Smith Library on Main Campus in Room 41. Tristan joins Outdoor Express RV where he managed their website and maintained their office computers. Tristan has also taught English in a kindergarten class in Shanghai, China.  He holds a Bachelor of Art degree from the West Virginia University.  Tristan will be providing Blackboard support, informing you about technology on this blog, and much more. Please stop by to say hello to Tristan. In a few months you will find Tristan traveling around campus with Devon Taylor to make getting Blackboard (Bb) support easier.

Below you will find this weeks Tech Tips from Devon.
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Annotate the Web with Diigo Diigo is a browser extension / web service that allows you to highlight and annotate any webpage you can find.  This includes news articles, recipes, pdf's, etc... Just about anything on a website can be marked up using this very handy tool.  The possibilities are endless.  Need to highlight a pdf file on the web? Want to save a great article for reading later?  Both are possible with this extension.  Want to see it in action? Click the link for a video walkthrough.

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Keyboard Shortcut Life Saver - Spotlight A feature of OS X is the Spotlight search.  This quick search tool on a Mac allows you to find anything on your computer, be it a email, calendar event, document, application, etc...  With two clicks on your keyboard you can search everywhere! This handy tool searches for documents, applications, files, folders, preferences... You name it, Spotlight will probably find it!  Click the link for a short video on how to use this great feature!

This week you will find Devon at:
Monday - Bowman Building - 9 - 11 - Room 212
Wednesday - Cork Street - 11:00 - 1:00 - Room 142
Thursday - Wilkins Building - 11 - 1 - Conference Room
Thursday - HHH - 2:30 - 4:30 - Room 140
Friday - HPB - 1 - 3 - In Front of the Library
Always Online @ www.su.edu/training

Make sure you stop by and see him for on the spot demonstrations and problem solving for your technology related needs.

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