Time Machine

We often forget to back up our data and documents until it is far too late.
Save yourself a future headache and use Time Machine to back up everything on your MacBook now.

Find out how by checking out the Time Machine Backup Guide on the IC Help Desk site.  

Learn more about setting up Time Machine to perform routine backups on the Mac Basics: Time Machine page @ http://support.apple.com/kb/ht1427

Read More

Thank You!

A big THANKS to all of the students that stopped by my office last week!   It was great to meet everyone!  I do have a couple of boxes of cookies left.  So--feel free to stop by my office with your tech questions and pick up a FREE box of Girl Scout cookies today.

Remember to keep reading the Student Tech blog for upcoming events, student viewpoint reviews, tech news--and training opportunities available for students.  

I will continue to post new training events and drop in sessions to the Student Training calendar @ https://sites.google.com/a/su.edu/training-calendars/student-training-calendar

Also, be sure to check out the new apps and updates available in Self Service.  We advise that you install the Java update pronto.  This critical Java update is available in Self Service on the 'Featured' page.  If you need assistance with this update, please contact the Institutional Computing (IC) Help Desk via phone at 540/665-5555 or email at helpdesk@su.edu.

Coming Soon - Dorm drop in sessions, new app reviews, info on Blackboard upgrade (SP11), about Xplore It...and more.

Read More

Update Java Reiteration

IMPORTANT: YOU MUST INSTALL JAVA SECURITY UPDATE

There is a CRITICAL Java update available in Self Service.  You will see the Java Update on the Featured page in Self Service.  The vulnerabilities patched by this update are being actively exploited online, so it is very important that you install the update.  Users should UPDATE NOW.

If you need assistance, please contact the Institutional Computing (IC) Help Desk at 540/665-5555 or helpdesk@su.edu.

Read More

Critical Java Update

IMPORTANT: YOU MUST INSTALL JAVA SECURITY UPDATE

There is a CRITICAL Java update available in Self Service.  You will see the Java Update on the Featured page in Self Service.  Users are encouraged to UPDATE NOW.

If you need assistance, please contact the Institutional Computing (IC) Help Desk at 540/665-5555 or helpdesk@su.edu.

Read More

Student Training Opportunity TODAY

I will be in the Brandt Student Center (rm 115) TODAY from 10am-12pm.  Drop in with your tech questions.  Also, I still have a couple of boxes of FREE cookies left...and perhaps some other freebies.

Check out the student training calendar for upcoming opportunities @ https://sites.google.com/a/su.edu/training-calendars/student-training-calendar

Read More

Student Training Opportunity on Monday

I will be in the Brandt Student Center in room 115 on Monday, February 25th from 10am-12pm.  
Drop in with your technology related questions and/or comments.  

Check the Student Training Calendar for other tech training opportunities available for students @ https://sites.google.com/a/su.edu/training-calendars/student-training-calendar

Have a great weekend--and I hope to see you on Monday!

Read More

PDF Viewer for Firefox

Want or need to view PDF files in Firefox without downloading them?
 
Try this add-on - https://addons.mozilla.org/en-US/firefox/addon/pdfjs/

Read about it @ http://support.mozilla.org/en-US/kb/view-pdf-files-firefox-without-downloading-them  

The Mozilla support site contains information about the PDF viewer add-on as well as the plug-in and addresses issues users may encounter with both methods.

Read More

FREE Cookies

Hey SU Students - stop by my office this afternoon for a free box of Girl Scout cookies.  I still have a few boxes left.  I will be here until 5pm today and will post here when there are no more cookies available.

Not sure where my office is...
Follow the clues posted @ http://bbstudentinfo.blogspot.com/2013/02/free-cookies-still-available.html

Read More

Email Reminder

Please remember to use your SU email when communicating with Bb Support and all SU employees.  Using your SU email will help to quickly identify you and speed up response time.

For additional questions regarding use of SU email please refer to page 12 in the Student Handbook.

Read More

Students - Take This Quick Survey

Blackboard would like your help to improve the student experience of Blackboard Learn! Please take a few minutes to provide feedback on how you engage in note-taking for your courses: https://bbuxresearch.wufoo.com/forms/student-notetaking-survey/

If you have questions regarding this survey - please email  Scott Tsuchiyama @ Scott.Tsuchiyama@blackboard.com

Read More

FREE Cookies for Students

Hey SU Students - stop by my office for a free box of Girl Scout cookies.  I still have a few boxes left.  I will be here until 5pm today and will post here when there are no more boxes of cookies available.

Not sure where my office is...
Follow the clues posted @ http://bbstudentinfo.blogspot.com/2013/02/free-cookies-still-available.html

Read More

FREE Cookies

I still have a few boxes of cookies -

Students - stop by, meet me -- and get a FREE box of Girl Scout cookies.

Not sure how to find me... 
Yesterday, I posted a series of clues - Read on...

Read More

Java Update in Self Service

New critical Java update is available in Self Service.  You will see the Java Update on the Featured page in Self Service.  Users are encouraged to update now.

Please contact the IC Help Desk via email if you have any questions - helpdesk@su.edu
--or visit the Help Desk if you need assistance with this update.

Read More

Today - Free Cookies for Students

I still have FREE Girl Scout cookies available for students.  Stop by my office while supplies last.  I will be here until 5pm today.

Read More

Cookie Giveaway - Hint #6

Hint #6 - The Final Hint/Directions in the Find Katherine Shook's Office - Cookie Giveaway for Students

My office is in the basement of the main campus library.  Go down this hall (see image below) and I will be the last door on your right.

Read More

Cookies for FREE for SU Students

I still have the following available --

Do-si-dos
Dulce de leche
Samoas
Savannah Smiles
Tagalongs
Thank U Berry Much
Thin Mints
and
Trefoils
  

Students, stop by my office to claim your favorite.
(While Supplies Last)

Look for new hints concerning my office location coming in the next hour.

Read More

Free Cookies Still Available

Stop by my office today to chat about technology and I will give you a box of Girl Scout cookies.

Not sure how to find me - I am making a game of it...

Hint #1 - I am in Building 3 on the Main Campus Map
 
 

Hint #2 - My office is not on the 3rd floor.

Hint #3 - ...



Hint #4 - My office is very close to this ... 

 

Hint #5 - My office is on this floor...
 

Read More

Get a Box of Girl Scout Cookies - Hint #5

Hi all, if we haven't met - I am Katherine Shook, and I serve as the technology support liaison for students.  I am here to offer tech support as well as to answer questions regarding the technology available at SU.  As always, I encourage students to stop by one my of open tech training sessions (Student Training Calendar) or for students to stop by my office with questions.  Of course, my office is a little difficult to find.  So — I am making a game out of it.  Any SU students that are able to find my office today will receive a free box of cookies (while supplies last).
 
Keep checking the blog for hints about my office location throughout the day.  Good luck!
 
Hint #5 My office is on this floor -

Read More

Girl Scout Cookies Giveaway - Hint #4

If you are able to locate my office today - I will share with you information about how to contact me if you have questions or concerns regarding the technology available at SU as well as give you a box of cookies.


Hint #4 - My office is very close to this ... 

Read More

Get Free Cookies - Hint #3

Find my office and I will give you information about training opportunities available for SU students along with a box of Girl Scout cookies.

Hint #3 ...

Read More

Free Cookies - Hint #2

Still giving away cookies to students that can find my office and want to stop in to learn more about about how they can contact me when they need technology assistance.

Hint #2 - My office is not on the 3rd floor.

Read More

Free Cookies! - Hint #1

As promised on Twitter (follow me @kat_shook) - FREE boxes of Girl Scout cookies to the first 28 students that stop by my office today. 

So--stop in, find out more about what I do as the technology liaison to students--and get a free box of cookies.

Hint #1 - I am in Building 3 on the Main Campus Map 

Read More

Student Training Calendar

Need assistance with your Blackboard course(s)? Have questions regarding the technology available at SU? 

Check out the Student Training Calendar for technology drop in opportunities available for students @ https://sites.google.com/a/su.edu/training-calendars/student-training-calendar

I will continue to add technology training sessions for students to the student training calendar throughout the semester.  So — bookmark the student training calendar or check back here for new and upcoming events.

Read More

From Windows to Mac

Switching from Windows to Mac is certainly an adjustment, but it doesn't have to be painful one.  Located on the IC Help Desk site is a Welcome to Mac Quick Reference Guide for Students that will assist with this change.

Again, if you are making the switch from Windows to Mac -- or you simply want to learn more about Mac, check out the Mac Quick Reference Guide for Students @ https://sites.google.com/a/su.edu/su-help/windows-to-mac-guide on the IC Help Desk site.

 
Want to know more? -- 
Visit http://www.apple.com/findouthow/mac/ for an assortment of tutorials.

Read More

Important IC Notice for Tonight

IC Notice - Installing Windows Updates

Institutional Computing (IC) is installing Windows updates on university servers tonight, Feb. 15, starting at 9 p.m. IC expects to be finished with all updates by midnight. Other network services will not be disrupted during this period. If you have problems logging onto the network, or if you get disconnected, simply wait 10 to 15 minutes and try again. If you must work tonight between 9 p.m. and midnight, save your work often and be prepared for the servers to be reboot.

Read More

Link Dropbox to Bb Mobile Learn

Did you know you can link your Dropbox account to Bb Mobile Learn on your iOS and Android device(s)?

Yep--and after linking Dropbox to Bb Mobile Learn you can easily manage course documents from your mobile device of preference without ever needing to leave the Bb Mobile Learn app.  Essentially, you will be able to save course content to your Dropbox as well as upload documents to discussions and blogs with one quick tap or click.  
(Note: This ability is not restricted to mobile devices.) 

If you already have Dropbox set up on your device--click the settings icon in Bb Mobile Learn and select Link Dropbox to give the app permission to access your Dropbox account.

Need help with Dropbox -- visit the Dropbox Help Center @ https://www.dropbox.com/help

Information about Blackboard Mobile Learn and Dropbox Integration derived from Blackboard Mobile site @ http://www.blackboard.com/Platforms/Mobile/Products/Mobile-Learn/Features.aspx

Read More

Student Viewpoint - SU Mobile App Review

SU App Review -

by Demetrius Younger 

I was very pleased overall with the SU mobile app. It puts practically all of Shenandoah University and its happenings straight into the users pocket. The download process is relatively short considering all the information the user has access to after. I downloaded the app from the iMLearning page, under the Recommended Links section, to my Galaxy Android phone. Other locations include: mobi.su.edu (direct link), Blackboard Support site https://sites.google.com/a/su.edu/blackboard/, and the Student Technology Blog http://bbstudentinfo.blogspot.com/.

Any happenings at Shenandoah whether it be related to sports or other events and campus news can easily be accessed. The student is also able to access the different courses available to them in the Course section, as well as Blackboard to check course updates and newly posted assignments. My favorite part of the whole app is Maps. Maps gives the student a layout of the main campus, health departments, and finally downtown. This will allow students who either may not be from the area or an international student trying to find their way around Winchester. Finally, the Emergency button provides the safety blankets students may need in case any incident happens that requires assistance. A list of contacts are provided both on campus and off should anything occur. Overall the SU mobile app meets the needs of the students perfectly, and I would recommend every student download it. Information that you would have to open your laptop for can now be obtained right off your phone. 

Only two things in my opinion should be added to this application. One is the addition of the campus shuttle schedule that commutes students around. This would clear up any confusion about where the van stops and at what times so students can more easily determine how they should travel. Second, would be to create a separate meal application that so students can see exactly what both the Cafe and grill are serving for breakfast, lunch, and dinner. As it stands now students do not find out what they are being served until after they swipe their meal cards, and if they were to decide that they did not want what is offered it is too late to change their minds. The prices of other foods offered outside the meal plan could also be listed in this app. I am thinking maybe this app would cut down on big crowds in both areas as well. 

Read More

IMPORTANT: Flash disabled by XProtect until updated

Adobe has issued an emergency update to its Flash Player.  In response, Apple has disabled older versions of Flash by updating XProtect.  Users experiencing issues with Flash are encouraged to update to the new version of Flash Player from Adobe's site.


Resources with more info --
Adobe issues emergency Flash update for attacks on Windows, Mac users -
Ars Technica by Dan Goodin - Feb 7 2013, 7:20pm EST

Adobe has issued an emergency update for Flash
-CNET - by Seth Rosenblatt February 8, 2013 11:19 AM PST

Read More

Now in Self Service

Google Earth 7.0 and VLC Player 2.0.5 are now available in Self Service. 

Visit the IC Help Desk Self Service page to read the Self Service FAQ and to find out more about Installing Applications using Self Service.

Read More

Important Notice from IC

Late last week, Apple updated its built-in security tools to blacklist older versions of Java. As a result, all but the current versions of Java have stopped working. You may have noticed this when you tried to use Blackboard, Collaborate, WebNow, or other Java based web applications.

Ideally, you should update to the latest version of Java supported by the web applications you use. Updates can be found using Software Update (OS X 10.6.x only) or from Oracle (http://www.java.com -- OS X 10.7 or higher).  

However, you may not be able to upgrade due to compatibility issues. In that case, there is a workaround in Self Service. Open Self Service, log in, and go to the Utilities category. 

You will see "Turn off XProtect" in the Featured section. 

Install this application to restore Java functionality. You will need to restart your web browser afterwards. 

If you do not have Self Service, or have any questions about this procedure, please contact the IC Help Desk at 540-665-5555 or helpdesk@su.edu.

Read More

WEPA - Wireless Everywhere. Print Anywhere. @ SU

WEPA Kiosks offer the convenience of wireless printing at several locations on campus.

--and the WEPA app for Android and iOS is completely free and easy to download.  For Andriod, simply go to Google Play and search for WEPA Print.  For iOS, visit the App Store--then search and download WEPA Print.

For more information on the WEPA print app for Android visit -  
https://www.wepanow.com/android

For the Apple iOS app - go to  - https://www.wepanow.com/apple

Click on the image below to see a list of WEPA kiosk locations at SU.

**SU Printing and WEPA kiosk location information provided on the Help Desk site --
Access further information regarding SU technology on the web @ www.su.edu/helpdesk and  
Like IC Help Desk on Facebook @ http://www.facebook.com/ichelpdesk 


**Links regarding WEPA mobile apps for Android and iOS are directly from the WEPA website --
https://www.wepanow.com/

Read More

Download the SU Mobile App

Connect to SU Resources (Blackboard, Maps, News, Directory, Xplore It--and More)  
The app makes it easy to connect to these resources while you're on the go...and the SU app is Free.

Visit -- http://mobi.su.edu/ to learn more about how to get the SU Mobile App on your iPhone and iPod Touch, Android and other devices.

--and look for Demetrius Younger's 'Student Viewpoint' review on the SU Mobile App
later this week.

Read More

Blackboard Windows System Requirements

Listed below are the current versions of Windows supported by our Blackboard version. 

Remember--we will be upgrading to Blackboard SP11 on the weekend of May 17th.

As the date gets closer, reminders about this upgrade and details on system requirements for the upgrade will be posted on the blog.

---

Microsoft® Windows® Operating System

	Internet Explorer® 9	Internet Explorer 8	Firefox (Final Release Channel)	Firefox 3.6	Chrome (Stable Channel)
Windows® XP (32-bit)	Unsupported	Compatible	Compatible	Compatible	Compatible
Windows Vista® (32-bit)	Certified	Compatible	Certified	Compatible	Compatible
Windows Vista (64-bit)	Compatible	Compatible	Compatible	Compatible	Compatible
Windows 7 (32-bit)	Certified	Compatible	Certified	Compatible	Certified
Windows 7 (64-bit)	Compatible	Compatible	Compatible	Compatible	Compatible

NOTE:  Users trying to use our current version of Bb with Windows 8 will experience issues, such as things not displaying correctly or pop-ups not working correctly.  This will change when we upgrade to Blackboard SP11. 

---

Remember to check the SU Bb Support site for news, information and resources regarding Blackboard.

Bb Support Site @ https://www.su.edu/bb

Read More